Terms and Conditions

The terms and conditions at Highflybet cover everything from account registration and bonus rules through to payment processing, responsible gambling, and account closure. Australian players are advised to read these rules before creating an account, as they define what is permitted, what restrictions apply, and how disputes are handled. The page below summarises the most important points in plain language, drawing on official policy text and verified platform data.

Account Eligibility and Registration Rules

To open an account at Highflybet Australia, players must be at least 18 years of age. Only one account per person is permitted, and duplicate accounts may be closed without notice. Registration requires a valid email address, real personal details, and a chosen password of at least 8 characters including an uppercase letter, a number, and a special character.

Australian players select AUD as their currency during registration, and this cannot be changed after the account is created. Phone number and date of birth are also required fields. The process takes under 3 minutes in most cases, and an email confirmation is sent to activate the account.

Registration is open to residents of Australia, but certain game categories have country-specific restrictions. Amatic and Microgaming titles are not accessible from Australia, and NetEnt jackpot games are also excluded for Australian accounts. Players should check the live lobby before assuming full access to every game in the catalogue.

Bonus Terms and Wagering Conditions

All bonuses at Highflybet are subject to terms that must be read before activation. The main casino welcome package currently shows up to AU$3,900 plus 150 Free Spins across four deposit matches, though official text variants may show up to AU$2,500 plus 250 Free Spins depending on the promo presented at login.

Welcome Package Conditions

The four-part welcome package covers deposits one through four, with individual match percentages of 120%, 75%, 150%, and 75%. Each bonus carries a wagering requirement of x40 and a maximum bet of AU$8 per round while a bonus is active. Welcome bonuses expire after 7 days if wagering is not completed. Maximum winnings from a bonus are capped at 10 times the bonus amount.

Eligible games for the casino welcome bonus are primarily pokies and selected slot titles. Players must not exceed the AU$8 max bet rule during wagered play, as doing so may result in bonus cancellation and forfeiture of associated winnings.

Reload and Recurring Promotion Rules

The Highroller reload offer gives 50% up to approximately AU$965, uses promo code 50HIGH, and carries a x35 wagering requirement. It becomes available every 7 days after the welcome package is completed. The Sunday Reload offers 25% up to approximately AU$200 using code RELDAY, with a lower wagering requirement of x5, though additional combo or odds conditions may apply depending on the active terms.

Weekly Cashback is calculated on net deposits and returned as cash at tiered rates:

5% up to AU$150 for net deposits between AU$30 and AU$1,500
6% up to AU$750 for net deposits between AU$1,502 and AU$7,500
8% up to AU$1,500 for net deposits between AU$7,502 and AU$15,000
10% up to AU$4,500 for net deposits between AU$15,002 and AU$37,500
12.5% up to AU$7,500 for net deposits above AU$37,500
Up to 25% for invite-only VIP accounts via a dedicated manager

Points Rakeback is credited once every two weeks on Fridays. The percentage returned depends on loyalty level, ranging from up to 2% at Silver through to up to 18% at Platinum.

Deposits, Withdrawals, and Payment Rules

The minimum deposit is approximately AU$33, though the reported cashier value for some methods sits at AU$30. Methods available include Visa, Mastercard, Skrill, Neteller, Jeton, Bitcoin, Ethereum, Litecoin, Dogecoin, XRP, Bitcoin Cash, USDT, Solana, TRON, Apple Pay, Google Pay, NeoSurf, Paysafecard, Cash2Code, Revolut, and bank transfer.

Deposits made using a bank card, e-wallet, or crypto are processed instantly in most cases. Bank transfer and Online Banking deposits may take up to one business day depending on the provider.

The minimum withdrawal is approximately AU$83. Withdrawals are processed through the same method used for the deposit where possible. Internal processing takes up to 72 hours after a withdrawal request is submitted. E-wallet and crypto payouts can be completed within a few hours of approval, card withdrawals take up to 3 business days, and bank transfers take up to 5 business days. A bank intermediary fee of up to AU$26 may apply to wire transfers.

Large withdrawals above AU$16,500 may be split into monthly instalments of up to AU$16,500. The platform also states a maximum of 3 withdrawals per day and a daily limit of up to AU$14,900 under standard AML conditions. Active deposits must be wagered 3 times before any withdrawal can be processed, regardless of whether a bonus is active.

KYC Verification and Identity Checks

KYC verification is required before any withdrawal is paid. Acceptable documents include a government-issued passport or ID, proof of address, payment method proof such as card photos or bank statement, and a selfie or short video if requested by the security team.

KYC review is normally completed within 24 hours of document upload. Withdrawals are not processed until verification is fully approved. AML checks may be triggered for single card or bank transactions above AU$5,000. Players who have not completed KYC may find withdrawal requests held until all documentation is reviewed.

Account Security and Acceptable Use

Only one account per player is allowed. Sharing login credentials or opening multiple accounts may result in account suspension and forfeiture of all balances. Unusual activity, repeated failed logins, or suspicious transaction patterns can trigger a temporary account review or lock while the security team investigates.

Bonus abuse, including the use of multiple accounts to claim welcome offers, exploitation of casino errors, or placing bets that violate bonus max-bet rules, is monitored. Confirmed abuse cases may result in bonus cancellation, account restriction, or permanent closure.

Responsible Gambling Rules

Highflybet applies responsible gambling tools including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion. Players can access these tools through the account dashboard. Self-exclusion or account closure requests can be submitted through customer support. All players must be 18 or older, and the platform may request age verification at any point.

For additional details about safe play practices and the tools available, players can review the Highflybet contact us page or reach the support team directly through live chat.

Governing Law and Dispute Resolution

Highflybet operates under a reported Curacao GCB licence with reference OGL/2024/1126/0521 as cited by third-party review sources. This licence sets the operating framework for dispute resolution. In the event of a conflict between a player and the casino, the terms and conditions on the official site take precedence. Players should document disputes clearly and submit them through the support channels before escalating.

Live chat is available 24/7 and typically provides a fast response. Email support through support@highflybet.com usually responds within 24 to 48 hours. For complex disputes or payment issues, players should retain transaction records and correspondence as supporting evidence.

Changes to Terms

Highflybet reserves the right to update these terms at any time. Changes take effect from the date they are published on the official site. Continued use of the platform after an update constitutes acceptance of the revised terms. Australian players are encouraged to check the terms and conditions page periodically, particularly before claiming new promotions or making large deposits.