Privacy Policy

This page explains how Highflybet handles personal data collected from players in Australia. Understanding these practices helps players make informed decisions about how their information is used, stored, and protected when using the online casino Highflybet.

What Data Highflybet Collects

Highflybet collects personal data at several stages: during registration, while an account is active, and during payment and identity verification. The types of information gathered include:

Full name and date of birth
Email address and phone number
Residential address
Payment method details such as card numbers, e-wallet identifiers, or crypto wallet addresses
Identity documents including passport or government-issued ID, proof of address, and payment proof or card photos
Device and browser data, IP address, and session activity logs
Communications sent via live chat or email to the support team

This data is required to operate a licensed casino, process AUD deposits and withdrawals, run KYC verification, and comply with anti-money laundering obligations under the Curacao gaming framework.

Why This Data Is Used

Collected information serves several distinct purposes. Account creation and ongoing access require basic personal and contact details. Payment processing through methods like Skrill, Neteller, Visa, Mastercard, Bitcoin, Ethereum, and bank transfer requires financial data to match transactions to verified accounts.

KYC checks are triggered at first withdrawal or when AML thresholds are reached - for example, card and bank transactions above approximately AU$5,000 may prompt additional review. The same-name payment rule means all payment methods must match the registered account holder.

Session and device data are used for fraud detection, suspicious login monitoring, and account security. Support communications are kept to resolve disputes and improve service quality.

Highflybet operates on a Curacao GCB licence, reported as OGL/2024/1126/0521. Under this framework, certain data may be shared with:

Payment processors and financial institutions handling AUD transactions, crypto networks, or e-wallet providers
Game software providers such as Evolution, Pragmatic Play Live, BGaming, Hacksaw Gaming, Nolimit City, and others who supply the 6,000+ game library
Identity verification and KYC service partners
Regulatory bodies if required by law or licence conditions
Fraud prevention and AML compliance services

Highflybet does not sell personal data to unrelated third parties for marketing. Data shared with providers and processors is limited to what is operationally necessary.

Cookies and Tracking

The platform uses cookies and similar tracking tools to manage sessions, remember login states, track browsing behaviour within the lobby, and measure promotional performance. Players accessing Highflybet through a mobile browser or PWA-style shortcut are subject to the same cookie policies as desktop users.

Cookies may be managed through browser settings, though disabling certain cookies can affect lobby functionality, login persistence, and bonus activation flows.

Data Retention

Account data is retained for as long as the account remains active. After account closure, records may be kept for a legally required period in line with AML, KYC, and financial reporting obligations. Specific retention periods depend on the data type and the applicable regulatory framework under which Highflybet operates.

Payment records, verification documents, and transaction logs are typically held longer than general account activity data due to financial compliance requirements.

Player Rights and Data Access

Players based in Australia can submit requests to access, correct, or delete personal data held on their account. Requests of this kind should be directed to the support team via live chat or by email at support@highflybet.com. Response times for data access requests follow standard review timelines, which can take up to a few business days depending on the complexity of the request.

Account holders can also update profile details, change passwords, and request account locks or self-exclusion directly through the account settings. For full details on responsible play tools including deposit limits, session limits, and self-exclusion, visit Highflybet responsible gambling.

Security Measures Applied to Personal Data

Highflybet applies TLS/HTTPS encryption across the platform to protect data in transit. The cashier, account dashboard, and KYC document upload areas use secure connections. Internal access to personal data is restricted to authorised staff only.

Account-level security includes password protection with requirements of at least 8 characters, including an uppercase letter, a number, and a special character. Failed login attempts trigger a security review, and unusual activity may result in a temporary account lock pending identity confirmation.

Changes to This Policy

Highflybet may update this privacy policy from time to time in response to regulatory changes, new payment methods, updated data processing practices, or changes to the game and bonus offering. Players are advised to review the policy periodically. Continued use of the platform after an update constitutes acceptance of the revised terms.

For questions about data handling or to submit a request, contact the support team via live chat, which is available around the clock, or by email through the standard support address.